[<< wikibooks] Canadian Refugee Procedure/Decorum
Decorum is defined as "behavior in keeping with good taste and propriety." What is proper decorum in the context of Refugee Protection Division hearings? A number of issues arise:

== The claimant should be received and introduced to the hearing room by a Board staff member ==
Claimants should be properly received at the beginning of the hearing. The IRB commissioned a report on its use of videoconference and the resultant report stated that "From a justice system perspective, it seems to me wrong that claimants attending a hearing in which their future is to be decided by an adjudicator in what is effectively a judicial proceeding, should not be received in the hearing room at the outset by a real person with official status, who can address the claimants by name, confirm that they are in the right place, introduce them to the equipment, explain what to expect, and so on." That report, which is published on the Board's website, identifies this as an important  step in the creation of a receptive and comfortable hearing environment.

== Proceedings will be recorded ==
Audio of refugee proceedings before the Board will, as a matter of course, be recorded. Indeed, there is some legal risk where the Board does not record the hearing: Canadian Refugee Procedure/Print version#The Board is not obliged to record hearings, but a lack of such a recording may constitute grounds for setting aside the decision. International law regarding refugee determination provides that States may record a refugee claimant's oral statements, but the claimant should be given due notice that this may be required. Such notice is a common way to begin proceedings at the RPD, where the member will, as part of an introductory spiel, inform the claimant that they are now "on the record".  

== Proceedings are a mix of formal and informal ==
Section 162(2) provides that each Division must deal with proceedings as informally and quickly as circumstances permit, taking into account the requirements of fairness and natural justice. This provision implies that the Division is not bound by formal rules of procedure that would apply in a court or more formal quasi-judicial tribunal. The Irwin Law text Refugee Law notes that "despite the Board's own description of its hearing process as 'informal,' the reality for claimants is that it is decidedly formal." Similarly, the Law Reform Commission of Canada, in its report The Determination of Refugee Status in Canada: A Review of the Procedure states that "Hearings are conducted...in a fairly formal atmosphere, in a quasi-judicial context which many claimants appeared to find intimidating. This formality flows from both the setting and the behaviour of the participants. The hearing room is laid out like a court room, with a raised desk and high-back chairs for Members. The style of proceedings is typical of that for a quasi-judicial tribunal."In operation, a refugee hearing is not dissimilar to any other administrative hearing: the parties are present, witnesses are examined, and submissions are made. Some of the expectations for conduct at such hearings follow:

=== The parties should stand whenever the Board Member enters or leaves the hearing room ===
The parties should stand whenever the Board Member enters or leaves the hearing room.

=== Witnesses will swear or affirm to tell the truth and should put away notes while testifying ===
Evidence is typically presented in viva voce form at the hearing. Witnesses are sworn or affirmed and then questioned. It is expected that witnesses, including claimants, will not have notes, their BOC form, or other paperwork in front of them while testifying. Such an expectation has generally been held to be compatible with a fair procedure.

=== Attire appropriate for a formal hearing ===
The Board states that "attire should be appropriate for a formal hearing and in keeping with the atmosphere of the hearing room."

== References ==